Refund policy

Because our patch hats are made to order, returns and exchanges are not accepted unless the item arrives damaged, defective, or incorrect.

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us within 7 days of delivery so we can review the issue and make it right.

To request help with an order, please include:

• Your order number

• A brief description of the issue

• Clear photos of the item and packaging, if damaged

If we made an error with your order, such as the wrong hat, patch design, patch material, or item, we will work with you to replace the item or provide an appropriate refund.

Cancellations may be requested only before production begins. Once an order has entered production, it cannot be canceled.

Because each hat is customized based on the selected hat style, patch design, and patch material, we cannot accept returns for buyer’s remorse, wrong size/color selected by the customer, or change of mind after production.

Refunds, when approved, will be issued back to the original payment method.